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Allianz Global Assistance
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Claims Information

Our travel insurance policy document is available at the bottom of the page for you to print off.

Claims Procedure


You will often need to gather some information about your claim while you are away. The Making a Claim pages in the policy document gives details of the extra information we need for each type of claim. 

In a Medical Emergency

You must contact us immediately about any serious illness or accident where you have to go into hospital, return home early or extend your stay. We are open 24 hours a day, 365 days a year. 

Phone: +44 0208 666 9370 
Email:
 medical@allianz-assistance.co.uk

Quote Allianz travel insurance and the number on your policy confirmation. 

For minor illnesses or accidents needing simple outpatient treatment where the medical expenses are under £500, if possible, please pay the bills, keep the receipts and make a claim when you return home. 

Making a claim on your return home 
Visit
 www.azgatravelclaims.com, our online claims notification service where you can obtain a claim form by email.

You can also 
Phone:
 020 8666 9385  
Write to: Allianz Global Assistance Travel Insurance Claims, PO Box 451, Feltham, TW13 9EE, UK or

Email: travel.claims@allianz-assistance.co.uk. 
Quote Allianz travel insurance and the number on your policy confirmation. 

Claims service 
Please fill in and return the claim form with all the information and documents we have asked for, as soon as possible. 

For all claims we will need the following:

  •          Your trip booking invoice (or invoices) and travel documents showing the dates and times of travel.
  •          Original receipts and accounts for all out-of-pocket expenses you have paid.
  •          Original bills or invoices.
  •          Details of any other insurance you may have that may cover the same loss, such as home or private medical insurance policies.
  •         As much evidence as possible to support your claim.